Refund policy

Digital goods

Memberships and single items are digital and are unlocked on your account as soon as your payment confirms. By paying, you ask us to deliver immediately, and you accept that you lose any right to cancel once delivery has started.

When refunds are not given

• Once a download or stream of an item has started.
• Once a membership period has begun. Periods are prepaid, never renew automatically and are not pro-rated, so unused time is not refunded.
• When an account is closed for breaking the terms.
• Because you changed your mind, or because the price in Bitcoin or dollars moved after you paid.

When we will make it right

• Duplicate payment: you paid twice for the same thing by mistake.
• Failed delivery: your payment confirmed but the purchase never unlocked, or a file is broken, and we cannot fix it.
• Wrong item: what was unlocked is not what you paid for.
• Removed content: we remove an item you bought after a content review and cannot replace it.
• Overpayment: you sent more than the invoice amount (ask within 30 days).
• Underpaid or late payment: the invoice was underpaid or paid after it expired. The order is held and nothing is unlocked. We either complete it, if you top it up, or return what you sent.

In these cases we restore access, provide a replacement, or refund the payment, whichever fits.

How Bitcoin refunds work

Bitcoin payments cannot be reversed, so a refund is a new payment from us. You give us a Bitcoin address you control, and we send the US dollar value of the amount due, converted to Bitcoin at the exchange rate on the day we send it, less network fees. Because the rate moves, the amount of Bitcoin you get back may be more or less than you sent. We are not responsible for funds sent to a wrong address you gave us.

Fanvue purchases

Purchases made by card on Fanvue are handled by Fanvue under its own refund policy. Contact Fanvue about them.

How to ask

Use the contact form (choose "Other" and enter the page of the item, or /account) or emaillegal@example.com. Include the email on your account, the order or BTCPay invoice id, and what went wrong.

Timeline

• We reply within 7 business days.
• If a refund is approved, we send it within 10 business days of receiving your Bitcoin address.
• Access problems that we can fix are usually fixed the same day we see them.